Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email brgrdrip.shop@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Note: While ALL products are eligible for exchange, only some can be returned for a 100%. Our team may offer 50% refund or in-store credits on a case by case scenario. Please email brgrdrip.shop@gmail.com with any further questions.
